Refunds and Warranties

Warranties - Binoculars.CC offers the manufacturer's warranties as described with the product. Many of our binoculars feature 10 year limited warranties, which is outstanding in any industry.

Goods damaged in shipping will be cheerfully replaced.

Refunds - are given only after the item has been recieved here for inspection and are provided within 30 days of purchase. Exchanges are provided after that, and manufacturers warranties superceed both of these policies where applicable.

- - -

Notes

(These situations are very rare, but do need to be spelled out anyway....)

Binoculars that are damaged and returned will be sent back to the purchaser (if you damage them, they are yours).

Abusive returns are not tolerated (for example, buying binoculars to use for a concert and returning them the next day). If this is your intention, 'buy' elsewhere!

Hostile returns and chargebacks will be put out to a collections company. This occurs when a purchaser forces a refund by challenging the transaction through their credit card company. We take care of all of our customers through customer service, so chargebacks are un-necessary.

What started out as a good way to protect the customer from fraudulent merchants has become a license to steal for fraudulent customers. It is not widely known, but a 'chargeback' puts a black mark on the merchant's credit and flags the customer.... it is not simply a way to get your money back, and has serious ramifications for all involved.

If you have any questions or concerns, I am always at your disposal!

John Bottomley
President, Genius Goods Inc